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Finance Formalities

Electric Vehicle Experts Limited, trading as EV Experts, is authorised and regulated by The Financial Conduct Authority as a credit broker (not a lender). Their FCA number is 917827.

General Information

EV Experts show an illustrative monthly figure on their vehicle factsheets. Unless indicated this figure is based on a 4 year personal contract purchase (PCP) with an illustrative APR of 12.9% for individuals with a good credit score paying a 20% deposit and travelling 8k miles per year. Where a hire purchase (HP) monthly figure is shown, this is based on a 5 year contract with a 20% deposit and an illustrative APR of 12.9% for those with a good credit score. Evolution Funding have provided a finance calculator on the EV Experts website for each vehicle allowing the user to adjust these parameters to give illustrative pricing based on individual personal circumstances and preferences.

EV Experts are not independent financial advisors. No advice or recommendations will be made. You must decide whether a finance product is right for you based on your personal circumstances. EV Experts do not charge a fee for their services.

EV Experts introduces private individuals and businesses looking to finance the purchase of a vehicle offered for sale by them in the first instance to CA Auto Finance UK Ltd and also to Evolution Funding Ltd.

CA Auto Finance UK Ltd is authorised and regulated by The Financial Conduct Authority as a lender.

Evolution Funding Ltd is authorised and regulated by The Financial Conduct Authority as a credit brokerage (not a lender).

If you enter into a credit agreement with CA Auto Finance or brokered by Evolution Funding, they will pay a commission to EV Experts as the introducing supplier. The commission received is either a fixed fee or a percentage of the amount you borrow. The lenders could pay commission at different rates, however the amount of commission received does not have an effect on the amount you pay to that lender under your credit agreement. CA Auto Finance also provide a stock financing facility to EV Experts.

General information about your finance journey

Finance subject to status. Terms and conditions apply. A guarantee may be required. Over 18s only. Please ensure you can afford the repayment for the duration of a loan before entering into a credit agreement.

Complaints procedure

If you have any concerns or complaint about the services provided by EV Experts you can contact Estelle Miller (Director) at 27 High Street, Billingshurst, West Sussex RH14 9PL or email info@evexperts.co.uk or telephone 01483 667744.

Your complaint will be acknowledged within 2 working days. We will need to know your name and address, details of how we can contact you, a clear description of your complaint and what you would like us to do to resolve it. Please include copies of any relevant supporting documents.

We will investigate your complaint competently, diligently and in a timely manner. We will take into account all of the available evidence, the circumstances, relevant laws or regulation as well as guidance from the Financial Ombudsman Service. We may also share details of your complaint with Evolution Funding Ltd and/or our legal representatives.

When we have investigated your complaint we will write to let you know our final response. This correspondence will detail what we have found, what we plan to do and how we came to our decision. If it is going to take more than six weeks to resolve your complaint from when you first contacted us, we will update you on progress and explain why it is ongoing.

You have the right to refer any unresolved complaint to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR. Website: www.financial-ombudsman.org.uk Telephone: 0800 0234 567.